Messages and conversations

Everything people send you arrives in Conversations. On mobile it's the matches tab in the bottom bar; on the web it's Discussions in the left sidebar.

Opening messages

You don't have to match with someone before they can reach you. Anyone can send you a single opening message — a "crush" — and it lands in Conversations like any other chat.

That means two things worth knowing:

• A conversation can appear before you have any matches at all.
• The person who sent it is waiting on you. Replying is what turns it into a real conversation.

Where to find a conversation

1. Open Ontryst.
2. Go to matches (mobile) or Discussions (web).
3. Conversations are ordered by most recent activity, so a new opening message appears at the top.

Tap a row to open the thread. If someone has messaged you but you haven't replied yet, the row shows an unread marker.

I can't see my messages

If Conversations looks empty, work through this in order — the first two explain most cases.

You may genuinely have none yet

A brand-new account with no matches and no opening messages will show an empty list. That's the app working correctly, not a fault. If a friend told you they messaged you, ask them to confirm they actually sent it — an opened profile is not a sent message.

Check that notifications are set up

If you're not being told about new messages, you'll only ever discover them by opening the app. See Notifications — the most common cause is that notification permission was never granted on the device, so no push token was registered.

Then try these

1. Pull the Conversations list down to refresh it.
2. Check you have a working internet connection.
3. Close the app fully and reopen it.
4. Make sure the app is up to date.

Do not delete and reinstall the app as a first step. It signs you out, costs you a new login code, and it will not fix an empty list caused by any of the above.

If this didn't help, tell support

Contact us from Settings → Talk to us, or email support@ontryst.com, and include:

• whether you're on iPhone, Android, or the web
• the app version (Settings, at the bottom)
• who you were expecting a message from, and roughly when they sent it
• what you see instead — an empty list, a spinner, or an error

That last point matters: with the sender and rough time, support can check directly whether the message reached your account, which turns a guessing game into a five-second answer.