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This Privacy Policy describes how Ontryst processes your personal data when you use our social media service. We do not sell your personal data.
This Privacy Policy (the "Policy") describes how we process personal data relating to you when you create an account, download, access, or otherwise use the Ontryst social media service, including the Ontryst mobile application, web application, and any related software and features (the "Service"). It should be read together with our Terms of Service and our Child Safety Standards.
Ontryst is a social media service intended exclusively for adults aged 18 and over. If you do not agree with this Policy, you must not use the Service.
The data controller responsible for your personal data is Nevolut S.A.R.L.U., together with its European Union branch Nevolut S.R.L. (jointly "Nevolut", "we", "us"). For users in the European Union, European Economic Area, and United Kingdom, Nevolut S.R.L. (Romania) acts as our establishment and point of contact for data-protection matters. You can reach us at any time at privacy@ontryst.com.
This summary is informational only and does not replace the rest of this Policy.
(a) Information you give us
(b) Information collected automatically
(c) Information from third parties
If you sign in with Google or Apple, those providers share basic account identifiers with us in accordance with the permissions you grant. If you link your Instagram account, Meta shares your Instagram user ID and username with us, together with an access token that lets us display the content you have authorised. If you message us through WhatsApp, Instagram, or Facebook Messenger, Meta shares the content of those messages and the identifier of the account that sent them so that we can reply. App stores share purchase and subscription information with us. We do not buy personal data about you from data brokers.
We process your personal data for the purposes below. Where the EU General Data Protection Regulation (GDPR) or equivalent law applies, the legal basis for each purpose is shown.
Ontryst uses automated systems to recommend profiles, order your feed, and surface people nearby, based on factors such as location, the preferences you set, and your activity. These recommendations do not produce legal or similarly significant effects on you, and you remain free to like, pass, or ignore any suggestion.
We also use automated tools, alongside human review, to detect prohibited content and unsafe behaviour. These tools include artificial-intelligence models — some hosted by us, some operated by OpenAI as our processor — which examine photos and videos you upload, compare your verification selfie against your profile photos to confirm you are a real person, and help us respond to support enquiries. A decision to remove content, limit features, or suspend an account may follow from that review; you can contest such decisions and ask for human review by contacting support@ontryst.com.
(a) With other users
Ontryst is a social media service, so by design other members see the content you choose to make visible: your profile and photos, your posts and stories, your live broadcasts and their comments, and the messages you send to people you match or interact with. Please think carefully before sharing information you would not want others to see, and do not share another person's personal data without their consent.
(b) With service providers (processors)
We share data with carefully selected providers who process it on our behalf, under contract, and only as needed to run the Service. Where a provider is established outside the European Economic Area, we rely on the safeguards described in Section 8. Our principal providers are:
This list names the categories of provider and the principal provider in each category. It may change as the Service evolves; we will update this Policy accordingly, and you may request the current list at any time by emailing privacy@ontryst.com.
(c) For legal and safety reasons
We may disclose data where we believe in good faith that it is necessary to comply with the law or a valid legal request, to enforce our Terms, to detect or prevent fraud or security issues, to protect the rights, property, or safety of our users or the public, or in connection with child-safety reporting to the competent authorities.
(d) Business transfers
If Nevolut is involved in a merger, acquisition, reorganisation, or sale of assets, your data may be transferred as part of that transaction, subject to this Policy.
We do not sell your personal data, and we do not share it with advertisers for cross-context behavioural advertising.
We operate from the Democratic Republic of Congo and the European Union, and some of our providers operate elsewhere. As a result, your personal data may be transferred to, stored in, or accessed from countries outside your own, including outside the European Economic Area, whose data-protection laws may differ from those where you live.
Where we transfer personal data of users in the EU, EEA, or UK to a country that has not been recognised as providing an adequate level of protection, we put in place appropriate safeguards, such as the European Commission's Standard Contractual Clauses, and take additional measures where needed. You may request a copy of the relevant safeguards by emailing privacy@ontryst.com.
We keep your personal data for as long as your account is active and for as long as needed to provide the Service. When you delete your account, we delete or anonymise your personal data within thirty (30) days, except where we must retain certain information for longer to:
Short-lived data such as login sessions, one-time codes, and "who viewed me" records are kept only for limited periods (for example, verification codes for a few minutes and profile-view records for around 30 days) and then automatically purged.
We use technical and organisational measures designed to protect your data, including encryption of data in transit, storing passwords only as salted one-way hashes, time-limited and signed links for access to private photos and media, protected login sessions, and access controls that limit who can reach your data. No method of transmission or storage is completely secure, but we work continuously to safeguard your information and to respond promptly to any incident.
Depending on where you live, and in particular if the GDPR applies to you, you have the right to:
You can exercise most of these rights directly in your account settings — for example, to edit your profile, manage notifications and location permission, or delete your account — or by emailing privacy@ontryst.com. We will respond within the time limits required by applicable law. If you are in the EU/EEA, your lead supervisory authority is the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP); you may also complain to the authority in your country of residence.
Ontryst is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we learn that a minor has created an account, we will remove it. We operate a zero-tolerance policy on child sexual abuse and exploitation, described in our Child Safety Standards, and we report such material to the competent authorities as required by law.
We may send you service messages by email, SMS, in-app message, or push notification, including about security, billing, matches, and account activity. You can manage non-essential notifications in your account settings and turn off push notifications in your device settings. Some essential service messages cannot be switched off while you hold an account.
We may update this Policy from time to time. Where the changes are material, we will notify you through the Service or by email and update the effective date at the top of this page before the changes take effect. Your continued use of the Service after the changes take effect constitutes your acknowledgement of the updated Policy.
For any privacy question, or to exercise any of the rights described above, contact privacy@ontryst.com or support@ontryst.com.
Head office (data controller)
Nevolut S.A.R.L.U.
46 Avenue Oshué, Kinshasa – Kasavubu, Democratic Republic of Congo
Telephone: +243 81 20 44 091
European Union branch (EU/EEA/UK point of contact)
Nevolut S.R.L.
Str. Cpt. Nicolae Licaret 6, Bl. PM43, Sc. B, Et. 1, Ap. 60, 031642 Sector 3, București, Romania
Registration: J2025059392001, CUI 52296007, EUID ROONRC.J2025059392001
Ontryst is operated by Nevolut S.A.R.L.U. together with its European Union branch Nevolut S.R.L. By using the Service you acknowledge this Privacy Policy, our Terms of Service, and our Child Safety Standards.