help & guides

How Ontryst works

Everything you need to use the app — and what to do when something looks wrong.

Getting started

Creating your accountHow signing up works, why there's no password, and what you're asked for along the way.
Completing your profilePhotos, voice notes, prompts and the profile-strength meter — what each part does and why it matters.
Getting verifiedWhat the verified badge means, how the selfie check works, and what to do if it's rejected.

Finding peopleHow discovery works — the map, distance filters, who you're shown, and how to change it.
Opening messages and matchesHow a crush works, why you can be messaged without matching, and what happens when you run out.

Messages and conversationsWhere your conversations live, how opening messages work, and what to do when the list looks empty.
Audio and video callsHow to start a call, what you need for it to work, and the usual causes of bad quality.

Posts and storiesThe difference between a post and a story, who sees each, and how people react to them.
ZonesWhat Zones are, how to join or be invited to one, and who can create them.
Going liveHow to start a broadcast, who can watch and join you, and what to do if the camera won't cooperate.

Privacy and visibilityWho can see you, how precise your location looks to others, and how to disappear without deleting anything.
Choosing which notifications you getThe categories, the channels each can use, and why email works differently from push.
Is Ontryst free?Yes — every feature is free right now, on both the app and the web. What that covers, and what changes later.
Pausing or deleting your accountThe difference between stepping away and leaving for good — and how to change your mind.

I didn't get my sign-in codeWhat to do when the one-time code doesn't arrive, and what happens if you enter it wrong too many times.
I'm not getting notificationsWhy alerts stop arriving, how to check permission, and the setting that controls each kind.
The app is slow, blank, or crashingA short order of checks for freezes, blank screens and crashes — and what to send support if none of it works.
A payment didn't go throughWhat to check when a subscription or purchase fails, where refunds come from, and what support can and can't do.