account · deletion

Delete your account.

Remove your Ontryst account and data at any time. Here's exactly what happens, what we keep, and how long it takes.

Just need a break?

Pause instead

Hide your profile and stop new matches. Come back whenever — everything's still there.

  • Profile hidden from discovery
  • Matches & chats preserved
  • Reactivate in one tap
Permanent & irreversible

Delete everything

Permanently remove your account, profile, photos, matches and messages.

  • Profile & photos erased
  • Matches & messages removed
  • Subscription cancelled
what happens & when
Right away
0h
Profile disappears from discovery; signed out everywhere.
Grace period
30d
Log back in within 30 days to cancel and restore everything.
Erasure
~30d
Personal data permanently deleted from active systems.
Backups
90d
Encrypted backups cycle out, removing residual copies.

Permanently removed

Gone after the grace period.
  • Profile, bio, prompts and photos
  • Matches, likes and slide-ins
  • Messages and voice notes
  • Zone memberships and posts

Briefly retained

Kept only where law requires, then deleted.
  • Transaction records for tax & accounting
  • Safety records tied to reports or bans
  • Data we're legally ordered to preserve
See our Privacy Policy for retention periods.
web request

Don't have the app? Request here.

Use the email tied to your Ontryst account. We'll send a verification link.

This is the same process as in-app — including the 30-day grace period.

Heads up: we can only act on a request verified from the account's own email. This protects you from someone else deleting your account.
We'll email a verification link. Need help first? support@ontryst.com
questions

Before you go.

Can I undo deletion after I confirm?
Yes — within the 30-day grace period. Just log back in and cancel. After 30 days it's permanent.
Does deleting the app delete my account?
No. Removing the app only uninstalls it — your account stays active. Use Settings → Delete account or the form above.
What happens to my subscription?
Deleting cancels your subscription. Also cancel in your App Store or Google Play settings to stop future charges. See Pricing for refund info.
Can I download my data first?
Yes. Go to Settings → Privacy → Download my data, or email privacy@ontryst.com.